Folio-Level Data

Folio-Level Data

Definition Folio level data (also known as, transaction data) is the payment, reservation and guest data that is based on the payment at check-out. Many hotel technology systems use reservation data (on the books data) to manage occupancy, rates and … Continued
Internet Distribution System (IDS)

Internet Distribution System (IDS)

Definition The Internet Distribution System is a collection of more than 2000 internet reservation systems, travel websites, online reservation systems and travel portals which specialize in internet marketing of travel and related services directly to consumers. These online systems have … Continued
Global Distribution System (GDS)

Global Distribution System (GDS)

Definition Today’s Global Distribution System (GDS) is comprised of 4 major GDS channels: Sabre Amadeus Worldspan Galileo The latter two, as of 2006, have been aggregated under the TravelPort banner. There are also a number of smaller, regionalized GDS connections … Continued
Metasearch Engine

Metasearch Engine

Definition A Meta Search Engine is a search engine that queries other search engines in order to combine the results that are collected. The aim of its algorithms is to offer the desired product at different prices through the primary search … Continued
Guest Experience Management (GEM)

Guest Experience Management (GEM)

Definition Guest Experience Management (GEM) is the practice of measuring the gap between the intended customer experience and what the customer actual experiences. The aim of that analysis is to improve the customer touch points and interactions of a business. … Continued
Online Marketing

Online Marketing

Definition Online marketing is a set of powerful tools and methodologies used for designing products to be promoted, attracting potential customers through rich and structured content. Tools exist to measure “clicks” and product popularity throughout various online channels. Effective online marketing … Continued
Distribution Management System (DMS)

Distribution Management System (DMS)

Definition A Distribution Management System (DMS) is a utility IT system designed to collect, organize, display and analyze real-time distribution information. It is designed to monitor and control the efficiency and reliability of the distributors, and should measure channel and … Continued
Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP)

Definition Enterprise Resource Planning is a business process management software on which a company manages and integrates the important parts of its business including technology, services and human resources. Data can be collected and stored in this software, and that … Continued
Channel Managers

Channel Managers

Definition Channel Managers are groups that manage indirect sales channels (through OTAs and such). A hotel can have numerous partners, it needs to coordinate marketing activities and handle queries all at the same time. Channels managers enable hotels to track … Continued
Internet Booking Engine (IBE)

Internet Booking Engine (IBE)

Definition An Internet Booking Engine (IBS) is a software application on which consumers can book flights, hotels, holiday packages at the destination of their choice. The travel and tourism industry uses this tool to collect reservations on popular platforms, with … Continued